How do I trade a recycle device?
Type ZERO in the search box of the portal. You will have to certify that the device is a recycle device. If the device IMEI is not available because it does not power on, enter 99999999 (8 times) as the IMEI.
The text the app link isn’t working for the number I’m entering?
Please ensure to enter a ‘+1’ before the phone number before sending the SMS from the portal. Also, please ensure to enter the correct country code.
How do I download the app in French?
The app language is based on the language of the device. Once the app has been downloaded from the iOS or Google store, go to device setting and select French as the language of the device. Now launch the app and the app should be displayed in French.
How does the customer get the app to start the trade in process for device?
There are 2 options to download the app.
- Send an SMS from the portal to the user’s phone to download the app. Remember to add +1 before the phone number
- The Customer can also go to the iOS or the Google store and search for the app name (Glentel) and download the app.
How can I add new users/delete old users in my store?
This functionality is currently managed by Likewize. Send an email to ca.glentelsupport@likewize.com or click ‘Contact Us’ in the footer of the portal and provide them with the name of the user that needs to be deleted/added also with the store information
How do I change my password?
Click the Forgot my Password link on the login page or then by edit your profile on the top right hand side on the portal
How do I cancel a transaction?
This functionality is currently managed by Likewize. Send an email to ca.glentelsupport@likewize.com or click ‘Contact Us’ in the footer of the portal. Provide the Transaction ID, Order ID, Reason for Cancellation and Date requested. Devices that have already been shipped are not eligible for cancellation.
How do I deactivate a user?
This functionality is currently managed by Likewize Send an email to ca.glentelsupport@likewize.com or click ‘Contact Us’ in the footer of the portal.
How can I reprint a shipping label?
You can reprint the Shipping label by going to Box History in the upper right hand menu and selecting the label that needs to be printed.
How can I reprint the trade in agreement?
You can print the trade in agreement right after the order was created from the Order Summary page or if you’ve navigated away from that page, you’ll need to send the Trade ID to ca.glentelsupport@likewize.com or click ‘Contact Us’ in the footer of the portal.
How long is my trade-in quote valid for?
The trade in ID will be valid for 48 hours. However, if a customer has an existing trade in ID from a previous visit, you should still ensure the device is FMiP or Google unlocked and matches the original device diagnostic assessment.
The app returns an “Identify Your Device” error. What is the issue?
A device must have an inserted SIM in order for the IMEI to be auto captured. After the SIM is inserted, the device must be rebooted for the app to identify the IMEI.